Privacy Policy

Effective Date: [11/10/2024]

At Infopeak Systems (OPC) Private Limited (“Infopeak,” “we,” “our,” or “us”), we are committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our website https://infopeaksystemsopcpvtltd.com (“Platform”). By accessing or using our Platform, you agree to the practices described in this Privacy Policy, along with our Terms of Use. If you do not agree, please refrain from using our Platform.

1. Information We Collect

We collect personal and transactional data when you interact with our Platform. This includes:

Personal Information: Name, delivery address, mobile number, email, and optional preferences (e.g., delivery time slots).

Payment Data: UPI ID, credit/debit card details (securely processed via PCI-DSS compliant gateways like Razorpay/Paytm).

Device Information: IP address, browser type, and approximate location for delivery optimization.

Cookies & Tracking: Used for inventory management, personalized recommendations, and operational analytics.

For grocery-specific services, we may collect special data (e.g., dietary preferences) with your explicit consent, per applicable laws.

2. How We Use Your Information

Process orders and manage fresh grocery deliveries

Send real-time updates on order status and delivery tracking

Personalize your shopping experience (e.g., frequent purchase reminders)

Prevent fraudulent transactions and ensure account security

Send promotional offers on groceries (with easy opt-out)

Improve our inventory and delivery services

3. Data Sharing

We may share your data with:

Delivery personnel and logistics partners for order fulfillment

Payment gateways for transaction processing

Government authorities if required by law (e.g., tax compliance)

Analytics providers to optimize our Platform

We never sell your personal data to third-party marketers.

4. Data Retention

We retain data:

For active customers: Until account deletion request

For order records: As required by tax/commercial laws (typically 6 years)

Anonymized data may be retained for operational analytics

5. Your Rights

Access/update your profile via account settings

Request data deletion (except where legally mandated)

Opt-out of marketing communications

Manage cookies through browser settings

6. Security Measures

We implement:

SSL encryption for all data transmissions

Regular security audits of our systems

Strict access controls for sensitive data

Report any security concerns immediately to [email protected].

7. Children’s Privacy

Our Platform is not intended for users under 18. We do not knowingly collect children’s data. If identified, such data will be promptly deleted.

8. Consent

By using our Platform, you consent to this Privacy Policy. For sensitive data (e.g., health-related preferences), we obtain explicit consent during collection.

9. Policy Updates

Updates will be posted here with a revised effective date. Continued use constitutes acceptance.

10. Contact Information

Grievance Officer
Infopeak Systems (OPC) Private Limited
Email: [email protected]
Phone: +91 9068377694 (Mon-Sat, 9AM-6PM)
Address: Floor No: KA BLOCK SEC 12, Plot No. KA-322/323, Pratap Vihar, Ghaziabad, Uttar Pradesh – 201001

Thank you for choosing Infopeak – Your trusted grocery partner that values privacy as much as quality.